hitori Casino & Sportsbook Data Care
This page describes what we collect when you use hitori and how we keep that data protected. We collect personal information—email, phone number, identity documents—to verify your account and process deposits and withdrawals. We also collect gameplay data to settle bets and prevent fraud.
Our privacy policy explains how we use your information, who we share it with, and what rights you have. We undertake to keep your data encrypted, separate payment processing from account information, and limit access to authorised staff only.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.
What Information We Collect on hitori
We collect the following information when you register and use hitori: email address, phone number, full name, date of birth, national ID number (KTP), and proof of address. We require this information to verify your identity, comply with anti-money-laundering (AML) regulations, and prevent fraud.
We also collect payment information—your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) and transaction history. This data is used to process deposits and withdrawals. We do not store full bank account numbers or credit card details—payment gateways handle that encryption separately.
Gameplay data includes bets placed, odds accepted, match results, settlement records, and account balance history. We collect this to settle bets accurately, prevent disputes, and maintain records for compliance. We also collect device information (IP address, device type, browser) for security and fraud prevention.
How We Use Your Data on hitori
We use your personal information to verify your account, process your deposits and withdrawals, and comply with legal requirements. Your email and phone are used for account notifications, password resets, and customer support. Your identity documents are checked against government records to prevent identity fraud.
Payment information is used solely to process transactions. We do not use it for marketing or analytics. Gameplay data is used to settle bets, maintain account history, and generate account statements. We keep records for seven years as required by Indonesian regulations.
We do not sell or rent your personal information to third parties. We do not share your data with marketing companies or advertisers. We may share information with payment processors, fraud-detection services, and legal authorities where required by law.
- Identity Documents
- Used for verification only; checked against government records; stored encrypted.
- Payment Information
- Used to process deposits and withdrawals; never shared with third parties without consent.
- Gameplay Data
- Used to settle bets and maintain account history; retained for seven years for compliance.
- Device Information
- Used for security and fraud prevention; not used for marketing or tracking.
Third-Party Processors and Data Sharing
We use third-party service providers to process payments, verify identities, and prevent fraud. These processors handle payment data separately from your hitori account. We do not control their systems, but we require them to meet international data-protection standards.
Our payment processors include the mobile banking, local payment, online payment, e-wallet, mobile banking platforms and local payment, online payment, e-wallet, mobile banking banks. Each processor maintains its own privacy policies. We recommend reviewing their policies to understand how they handle your data.
We may share information with law enforcement, tax authorities, and anti-money-laundering agencies where required by Indonesian law. We do not share your information with other gaming platforms, sports betting sites, or casino operators. If we merge with or are acquired by another company, we will notify you and give you the option to delete your account.
How We Store and Protect Your Data
We store your data on encrypted servers located in Jakarta, Surabaya, and Bandung. Data in transit is encrypted using TLS (Transport Layer Security). We separate your account information from payment data—payment gateways handle financial information independently.
We limit access to your data to authorised hitori staff only. Employees must sign confidentiality agreements and undergo security training. We monitor access logs and investigate suspicious activity. We do not share access credentials between staff members, and we revoke access when employees leave.
We undertake to delete your data upon request, subject to legal retention requirements. We may retain some information for seven years to comply with Indonesian tax and anti-money-laundering laws. If your account is suspended or closed, we retain gameplay records and transaction history for dispute resolution and compliance.
Your Rights Regarding Data on hitori
You have the right to access, correct, and delete your personal data on hitori. To request your data, contact our support team via email or live chat. We will provide a copy of your information within seven business days. To request deletion, inform us in writing. We will delete your data subject to legal retention requirements.
You have the right to withdraw consent for email and SMS communications. You can manage these preferences in your account settings. You have the right to object to processing for marketing purposes—we do not use your data for marketing without explicit consent.
You have the right to lodge a complaint with the Indonesian Personal Data Protection Authority if you believe we have mishandled your information. Contact our support team if you have privacy concerns. We respond to all privacy inquiries within 14 days.
Cookies and Tracking on hitori
We use cookies to remember your login session, language preference, and account settings. Cookies are small text files stored on your device. They allow you to stay logged in across multiple visits and let us recognise returning users. We do not use cookies for marketing or tracking across other websites.
We use analytics to measure website performance—page load times, user flows, error rates. This information helps us improve hitori. We do not track individual user behaviour for marketing purposes. You can disable cookies in your browser settings, but this may affect your ability to use hitori fully.
We do not use persistent tracking cookies or pixel tags. We do not sell browsing data to advertisers. Our analytics data is aggregated and anonymised—we cannot identify individual users from it.
Contact Us and Policy Updates
For privacy inquiries, contact our support team via live chat, email, or phone. We respond to privacy requests within 14 days. Our multilingual support team serves players across Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.
We update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes via email or by posting a notice on hitori. Your continued use of hitori after policy changes indicates your acceptance of the updated policy.
For questions about this policy, visit our FAQ pageread our terms and conditionsor contact our support team. We remain committed to protecting your privacy on hitori.
Our Privacy Commitment on hitori
We at hitori protect your personal data through encryption, access controls, and transparent policies. We collect only the information we need to verify your account, process payments, and settle bets. We do not sell your data, track you across websites, or share information with marketers.
We comply with Indonesian data-protection laws and anti-money-laundering regulations. We retain data only as long as necessary and delete it upon request subject to legal requirements. We investigate privacy concerns promptly and respond to all inquiries within 14 days.
Your privacy matters to us. If you have concerns about how we handle your data on hitori, contact our support team anytime. We provide multilingual assistance and resolve privacy disputes transparently.